We want you to be happy with your purchase, but if you are not, you can return it within 28 days as long as the product is complete, in original condition, unused or unwashed.
We will happily refund onto the original payment method used when the purchase was made. We are not able to refund any postage charges unless your item is faulty or damaged.
We can’t offer an exchange for orders placed online. Please return your item/s by post and place a new order.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift card/e-gift card will be offered. If the goods are faulty, a refund will be issued without proof of purchase.
Items excluded from Returns.
We will not be able accept returns that are out of the 28 day period or that fall into one of these categories:
- Furniture items sold as ex-display, and explained as so at the time of sale.
- Toiletries or beauty products.
- Personalised or bespoke items.
We are very sorry if you have received a faulty item. Please let us know about the fault as soon as possible so we can make sure other items are not affected. If the fault had been found within 28 days of purchase, please contact us on 01477533554 (Monday to Saturday 9:30am to 5:30pm), or via email on firstname.lastname@example.org to arrange a return (via our normal procedure), exchange, or refund. We will refund postage on a faulty item.
If a fault is found outside of our 28-day return period, or the item is difficult to package and return, please contact us before you return the item, so we can ascertain the fault and agree a way forward.
If a gift you receive has a fault, please ask the purchaser to contact us and we will order a replacement or issue a refund.
For any queries please contact us.